Vicidial custom development

Custom Power with Vicidial Solution! We provide free setup, installation, and configuration of VICIDIAL on clients' servers. Start a journey of unique solutions tailored just for you with KingAsterisk Technology's Vicidial Custom Development services. Why Choose a Vicidial Custom Development Solution? At KingAsterisk, we understand that one size doesn't fit all. Our Vicidial Custom Development services empower your business with tailored solutions that align perfectly with your unique needs. What We Offer: Tailored Feature Integration: Need specific functionalities? Our experts craft custom features seamlessly integrated into your Vicidial setup. Enhanced User Interface: Uplift user experience with a personalized interface designed to match your workflow, ensuring intuitive navigation. Scalability Solutions: As your business grows, so should your Vicidial system. Our custom solutions ensure scalability that grows with you. We provide free setup, installation, and configuration of VICIDIAL on clients' servers. Take control of your call center operations with KingAsterisk's Vicidial Custom Development Services! Why Custom Matters? Off-the-shelf solutions might not address your unique business requirements. Vicidial Custom Development ensures you get precisely what you need, enhancing efficiency and performance. Connect with Us Today! Skype: king.asterisk / kingdialer WhatsApp: +1 (786) 414 2610 Email: king@kingasterisk.com Consult with our experts now and upgrade your communication strategies. Transform your Vicidial experience with our custom solutions – because your business deserves tailor-made success! Seize The Opportunity! Connect With Us Today!

Encounter the finest call center software with kingasterisk innovation We provide call center dialer software on the client-server. We can modify the dialer as per our client requirements like functionality, reports & custom GUI. We are not dealing in VoIP routes, DID, servers, or any hardware, and also do not provide any rent base dialer. We provide free setup, installation, and configuration of VICIDIAL on clients' servers. At kingasterisk, we offer you the finest dialer software to the client's benefit, able to customize the dialer that meet the proper requirements, climate practically the subtle elements reports or the graphical user interface (GUI) We center on the software arrangement and do not bargain with the VOIP, DID etc. and we don't offer lease-based administrations which can lead the total control within the framework. Make your subjects commendable, from the customized smooth plans interface Coordinated the same arrangement as the existing move which is bothering free User-friendly and institute apparatuses will boost the efficiency Adaptable arrangements will go worldwide and grow the skylines Client engagement with the development communication which guarantees the fulfilment Our commitment to the benefit will demonstrate the complimentary setup establishment and the arrangement of the VICIDIAL. The call center software comes with a guarantee Contact us today to learn more : Whats App: +1 (786) 414 2610 Skype: king.asterisk/kingdialer E-Mail : king@kingasterisk.com Explore our offerings: https://kingasterisk.com https://dialerking.com

AMERICAN LEGAL GROUP is looking for a TECHNICAL SUPPORT SPECIALIST reporting to IT Manager in U.S. Office. Monday to Friday 8.30 – 5.00 / 9.00 -5.30 p.m. Position Summary The Technical Support Specialist is responsible for providing desk side technical support based upon standard operating procedures, including troubleshooting and resolving any custom application, system or hardware issues. They act as a project resource when directed and work closely with their local, regional and global peers to ensure seamless IT service delivery and support for the end user and the IT department's strategic goals and initiatives. Accountabilities: •Provides excellent 2nd line/desk side incident, problem and request management support in accordance with documented processes •Resolution of all escalated Service Desk tickets and associated customer expectation management, •Effective and proactive communication of problems/issues that impact the business (e.g. outages) •Responsibilities: •Provide full life cycle management of all escalated incidents, requests and problems including troubleshooting research, investigation, isolation and resolution •Update and manage of all escalated tickets in accordance with local, regional and global Customer Services standards and processes •Work with the team to manage all local hardware assets and assist with hardware upgrades and tracking •Successfully meet timelines and/or budgets for assigned projects •Provide support to other IT teams by providing testing of new software packages and upgrades to existing software applications •Update and contribute to the Knowledge base to share expertise •Act as a technology resource to the Firm for industry trends, technology implementations (hardware and software) and change management issues •Repair and maintain all Firm-supported laser printers, laptops and desktops in accordance with firm standards •Participate in weekly moves (users moving to other offices and/or floors) •Configure and monitor equipment for high level meetings •Provide backup support for audio visual/video conference events (where applicable) Provide programming and move/add/change support for Cisco IP phones (where applicable) •Provide and manage print queues, monitor and troubleshoot print server issues (where applicable) •Effectively and proactively identify and communicate operations and business risks to appropriate levels of IT and management •Adhere to all IT and user quality assurance practices •Other duties and projects as required •Provide support on an overtime basis as needed to support the technical issues within the Firm •Provide on-call support as part of an agreed schedule •Under general supervision, monitor, document and update existing network systems and local server hardware and assist in implementation of updates and problem resolution •Business Relationship Management: •Provide high levels of customer support by being responsive, communicating proactively and managing expectations •Provide visible floor support by conducting weekly floor sweeps to increase business engagement •Attend user groups independently or with managers as required •Qualifications and Experience: •Knowledge of WINDOWS 10 AND ALL RELATED PROBLEMS WITH OS AND REGISTRIES •Advanced knowledge of MICROSOFT OFFICE SUITE 2016 IN ADDITION TO OTHER RELEVANT LEGAL APPLICATIONS (TIME RECORDING SYSTEMS, METADATA MANAGEMENT SYSTEMS, PDF CONVERTERS, MEDIA PLAYERS, DOCUMENT ENCRYPTION AND COMPRESSION TOOLS) •IN-DEPTH UNDERSTANDING OF AD INCLUDING ACTIVE DIRECTORY ROLE, EXCHANGE, TCP/IP, DNS, DHCP, VPN AS IT RELATES TO DESKTOP SUPPORT ACTIVITIES •Strong knowledge of hardware, printers and laptops and BlackBerry/iPhone and latest Android devices •Imaging and configuring PCs to Firm standards for rollout to users Ability to 'teardown' and repair all laser printers (where applicable) •Ability to build a clone computer and troubleshoot all computer hardware issues •Strong knowledge in replacing broken parts in laptops and troubleshoot all laptop hardware issues •Knowledge of document management systems and e-filing processes •High School Diploma or equivalent required •Associates Degree in related field is preferred or equivalent work experience •LAW FIRM EXPERIENCE A PLUS •Performance Traits (i.e., analytical, communication skills, problem solving abilities, etc.): •Ability to work well under own initiative and complete tasks without direct supervision •Ability to effectively prioritize and execute tasks in a high-pressure environment •Team player •Strong organization skills •Exemplary troubleshooting skills •Excellent time management skills •Excellent customer service skills, e.g. helpful empathetic approach; handles difficult customers and situations in a calm professional manner •Possess strong verbal and written communication skills •Support and encourage a positive team environment •Actively model desired work values and practices for others, including self-improvement, continuous learning and career development •Encourage team members to provide continuous feedback to each other and share information openly •Ability to mentor and direct other team members to ensure the completion of tasks •Education: •IT or related. •Bilingual, English strongly. Minimum years of Experience Required: •3-5 years progressive IT operational experience, preferably in a professional/ legal services environment. Salary: •$ 35,000 - $ 40,000 Benefits: Vision, dental, medical, life insurance. •PTU one month •14business vacation days •Paid parking •Polanco Area